The CRM world is evolving quickly. New technologies and advancements are shaping how CRMs will function in the very near future and the truth is, if you don’t adapt, you will be left behind. These new features are opening up a whole new world for CRM users, allowing them to focus on what matters most, the customer. Because of these advancements, there is more demand being placed on CRM driven by the customer.
Many of these technological advancements will be taking shape this coming year. So, what is on the horizon for CRM in 2018 and how can you take advantage of it?
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