Salesforce World Tour 2017 is blazing its way to cities around the globe. Our first stop will be in Amsterdam where companies will learn how to use Salesforce and Riva to transform their business and connect with customers and partners in a whole new way. Riva syncs Salesforce data directly to Office 365, Exchange, G Suite (Gmail), IBM Notes and Domino, GroupWise, Marketo, and other enterprise cloud apps. Be sure to bookmark this page and check back often to see where Riva will be next!
Social collaboration professionals recently gathered in Washington, D.C., for the ninth annual Midwest Lotus User Group (MWLUG) conference. Riva was pleased to sponsor the event for the fourth year in a row. Download Ken Lorenz’s presentation on “The Connected Workforce: Social Collaboration + CRM Integration.”
A leading global insurance provider uses Riva to automatically process insurance policy claims that come in via email (IBM Notes) and archive them in Salesforce. Call center teams now have the ability to quickly sort incoming emails and automatically define the behavior of certain patterns of emails. Riva was also set up to work with CipherCloud, a security gateway that encrypts all data going in and out of Salesforce.
With a mobile sales team that needed a solution for reliable calendar and appointment sync without disturbing existing processes, Carnival Australia turned to Riva in 2014 to investigate calendar sync.
Synchronizing individual user calendars might not seem like too big a deal, until taking a closer look at the implications of having an unreliable sync solution in place (or none at all). In the case of a building materials supplier in Australia, the reliable Riva sync solution prevents the possible loss of customers worth millions of dollars, while providing business benefits that far outweigh the investment. This company quickly realized that Riva not only helps retain business, it also saves staff time and money.
A Big Four Australian bank needed a integration solution that met their key requirements of scalability, reliability, and sync frequency. Riva was able to address all of these, while having configuration flexibility to deal with the bank’s unique user role requirements.
One of Australia’s leading energy providers uses Riva to seamlessly synchronize calendars, tasks, and opportunities from Office 365 to SAP Cloud for Customer (SAP C4C). In addition, customizations were developed and deployed to cater for the energy company’s specific needs around organizing a large field trades people database and meeting management.
Riva is thrilled to be chosen as finalists of the EY Entrepreneur of the Year™ program in Canada’s Prairies region and proud to be counted among other game-changing entrepreneurs!
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