Calendar, contact and email integration for SAP C/4HANA

Build trust at every stage of customer engagement by connecting calendar, contact, and email data between SAP’s fourth-generation CRM technology suite, SAP C/4HANA, and Office 365, Exchange, G Suite, and Notes.

Accelerate sales and improve customer engagement

Riva is a leading email integration platform for SAP C/4HANA. We connect SAP Sales Cloud and SAP Service Cloud directly with Office 365, Exchange, G Suite, Notes, and mobile devices. Riva Insight surfaces relationship intelligence that increases sales productivity, improves the relevance of communications, and boosts win rates.

Why large enterprise customers choose Riva

Over 1,000 companies and 150,000+ CRM users globally trust Riva every day as their email integration platform for the following reasons:

  • Enterprise-grade performance and reliability
  • Compliance with security and privacy regulations
  • Robust calendar sync options
  • CRM data automation and integration
  • Sync support for custom objects and custom fields
  • Flexible deployment options
  • Actionable relationship intelligence
  • Advanced contact filtering features
  • Advanced user reporting and analytics
  • Company-wide commitment to deliver customer delight

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Register today for a free 15-day trial of Riva for SAP Sales Cloud or SAP Service Cloud.
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Enterprise-grade performance and reliability

Are you looking for a faster and more reliable way to sync SAP Sales Cloud and SAP Service Cloud calendar events, contacts, email, opportunities, cases, and other data between with your email system? You’re not alone.

Riva delivers enterprise-grade performance and reliability that large enterprise SAP customers can count on. Create new contacts or update your calendar in SAP C/4HANA CRM applications, Outlook, G Suite, or mobile devices, and Riva will keep everything in sync. Riva can scale up to 50,000+ users for large enterprise SAP customers and deliver significantly faster sync times than alternative sync solutions.

Robust calendar sync options

If you had a magic wand, are there any calendar sync features you’d like to fix in the current server-side or client-side sync options for SAP Sales Cloud and Service Cloud? Riva solves complex calendar sync scenarios. For example, Riva delivers full sync support for recurring events, appointments with multiple attendees, private events, selected events, deleted events, multi-day events, shared calendars and resource calendars, and events based on relationships (e.g., specific tokens in email subjects or event bodies).

CRM data integration and automation

Riva eliminates double data entry. Create or modify records once (in SAP Sales Cloud or Service Cloud, your email client, or on mobile devices) and Riva keeps everything in sync. Log emails and email attachments to SAP Sales Cloud and Service Cloud automatically. Automate opportunity and case creation from emails – and much more!

Deploy Riva in any AWS data centre globally

Are you running multiple SAP C/4HANA CRM applications in your environment? Do you have multiple email systems (Exchange On-Premise, Office 365, and some G Suite users)? Would you like the flexibility to run Riva on-premises, in a multi-tenant cloud or a private cloud? We’ve got all the bases covered. Plus, you can now deploy Riva in any AWS data centre globally to comply with privacy and data residency legislation.

Commitment to deliver customer delight

One of our team’s core values is to deliver customer delight. This is reflected in everything from the way we build, market, sell, and support our solutions. By helping your team succeed, we all thrive. Riva has achieved double-digit growth for the past nine years in a row. Our client retention rate is very high because we are constantly seeking ways to innovate and deliver more value for customers.

Contact us to discuss your SAP C/4HANA integration requirements.

What Riva syncs between SAP C/4HANA CRM applications and Email Systems

Riva syncs SAP Sales Cloud and Service Cloud contacts, leads, calendar events, tasks, opportunities, support tickets, custom fields, custom objects, and custom categories. Plus, SAP C/4HANA customers benefit from CRM data automation features such as Riva SmartConvert, AssignTo, and SmartCreate features to increase sales productivity and reduce manual data entry.

Sync SAP Sales Cloud, SAP Service Cloud, and SAP Cloud for Customer to Office 365, Exchange, G Suite, IBM Verse, and IBM Notes/Domino.

Supported Systems

SAP C/4HANA

  • SAP Sales Cloud
  • SAP Cloud for Customer

Email systems

  • Exchange
  • Office 365
  • Exchange Online
  • Hosted Exchange
  • Gmail
  • G Suite
  • Gmail for Mobile
  • HCL Notes and Domino
  • HCL SmartCloud Notes
  • HCL Verse
  • HCL Notes Traveler

Email clients

  • Outlook (all versions)
  • Outlook Web App
  • Outlook for Mac
  • Apple Mail
  • Outlook on Citrix
  • Outlook on Terminal Server
  • Gmail
  • HCL Notes
  • HCL iNotes
  • And others…

Mobile devices

  • iPad
  • iPhone
  • Android
  • Microsoft Surface
  • And others…
Contact us to discuss your SAP C/4HANA integration requirements.
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