Riva Case Studies
Citation, an industry-leading expert in the UK, provides professional advice and compliance services to more than 7,500 businesses in the areas of employment law and health and safety regulations. Citation uses Riva Cloud to sync their Salesforce data with Exchange 2010 in a Terminal Services environment.
One of our higher-education customers, a university in the northeastern U.S., was looking for a way to simplify the process for students to book appointments with various advisors and other staff members across the university, and for advisors to inform students of their availability. Riva plays a critical role in keeping their Salesforce Platform in sync with their Microsoft Exchange email and collaboration system.
UK Medical, a leading supplier of medical products in the UK, implemented Salesforce and Riva at the same time. Salesforce delivers the best cloud CRM platform for their sales reps' needs. Riva provides the most advanced Exchange sync solution for Salesforce. The combination of Salesforce and Riva keeps UK Medical's sales teams one step ahead -- and always in sync.
Irish Welcome Tours
Irish Welcome Tours, one of Ireland's leading Destination Management Companies and an Incoming Tour Operator, picked Riva to integrate GoldMine and Microsoft Exchange. Key to the project's success was Riva's ability to seamlessly and transparently sync GoldMine calendars to the native calendar apps on mobile devices such as the iPhone, iPad, and other smartphones and tablet PCs. The company's sales team can now access all their appointments whether they're mobile devices are online or offline.
National Equipment Rental Company
Riva syncs over 10,000 Microsoft Dynamics CRM updates daily for 1130 Exchange users. All server-side, no Outlook plug-ins to install or manage. Customer was able to use Riva to sync Microsoft Dynamics CRM to 2400 iPad and iPhone devices overnight.
Leading Material Handling Company
Riva quickly shuttles contacts, calendars, tasks and email between CRM and email systems, much the same way that a skilled forklift operator transports pallets and crates around a warehouse. Riva works reliably. It syncs CRM systems directly to Microsoft Exchange, thereby eliminating the need to install or configure any Outlook plugins or separate mobile applications. And it is ideal for large companies with hundreds or thousands of CRM users spread across a wide region.
Barton Willmore, the UK's largest independent planning and design consultancy, relies on Riva to seamlessly sync SugarCRM and Microsoft Exchange for 160 employees. A stable and reliable sync solution was key to get all architects, designers and planners to fully adopt the CRM system. And, from a financial perspective, the investment in SugarCRM provided cost savings of up to 75% compared to other CRM solutions.
Venture Capital Firm
Riva helped bridge salesforce.com integration gaps that we had previously enjoyed with LexisNexis InterAction. For example, LexisNexus InterAction provided a server-side sync solution for Exchange and greater control over how contacts get synchronized than is available with Salesforce for Outlook.
WILO SE, the leading manufacturer of pump systems worldwide, has started to implement Riva in three countries. In an initial field test, 50 employees are using Riva to sync the Microsoft Dynamics NAV CRM module to users' mobile devices. Riva provides a bi-directional sync of new and modified contacts, tasks, appointments and visit reports -- in offline and online modes.
Global Radio, home to the UK's leading radio brands, implemented Riva Integration Server from Omni to provide server-side Exchange integration for its 400 Salesforce users. Riva seamlessly syncs Salesforce contact and calendar information to Outlook, Outlook Web Access, iPad and BlackBerry mobile devices. Riva's advanced integration features and single sign-on have improved Salesforce user adoption and satisfaction -- at the office and from any other location or device.
Roxtec, a global leader for sealing solutions for cables and pipes, chose Riva to integrate their Sugar CRM system to Microsoft Exchange. The single, server-side installation of Riva now provides seamless CRM synchronization to any desktop and mobile email client and frees Roxtec users to concentrate on their work rather than on copying data into the CRM.
Van Genechten Packaging
Leading packaging supplier, Van Genechten, implemented Riva Integration Server from Omni to improve sales management and to provide bi-directional, server-side synchronization between Sugar, GroupWise and salespeople's mobile devices. Serving the largest food and non-food brands with packaging solutions, Van Genechten's sales teams can now access CRM information from GroupWise and their mobile device without any plug-ins required.
"Our salespeople can now access their Salesforce customer and calendar information on their BlackBerry, in GroupWise or from their desktop," said Kate Wiltrout, Manager of Network Services for the Viking Group, "and we didn't need to install any Salesforce plug-ins on these devices. Riva delivers transparent, server-side integration between Salesforce and GroupWise."
"Riva CRM Integration for 1CRM and GroupWise is absolutely fantastic!" said Marcus Svensson, Business Development Manager for CPU Consultores. "We will never move from GroupWise based on the power of Riva CRM Integration. Riva delivers much better integration than the Outlook connectors I have used in the past for Microsoft Exchange and other CRM systems."
Riva Integration Server has significantly reduced the amount of time GWAVA's sales team spends manually logging emails, contacts and calendar information in Salesforce by providing advanced, server-side integration and interoperability between GroupWise and Salesforce.
"Riva turns GroupWise into a unified email, collaboration and CRM client," said Jacques Sauvé, president of Adaris Technologies. "It literally has turned GroupWise into our most powerful sales tool. Our sales staff and project managers can now work in GroupWise and access their CRM data - running on their PC, Mac, Linux desktop, WebAccess client and BlackBerry."
For a company like AOL, email is the core communication application. Riva now seamlessly integrates Microsoft Exchange and Salesforce and it allows AOL sales teams to access business-critical CRM information via any email client and mobile device – without installing any additional Outlook plugins or mobile apps. The time savings with Riva immediately resulted in higher sales productivity.
Better Place Australia
Better Place Australia implemented Riva Integration Server from Omni to automatically synchronize Salesforce information to executives’ BlackBerry devices and to Microsoft Outlook. Riva replaced the Outlook plug-in for Salesforce that needed to be installed, configured and managed on each user’s mobile device, desktop and laptop.
Hannover Re, with a gross premium of approximately EUR 14 billion, is the third largest reinsurer in the world. It transacts all lines of non-life and life and health reinsurance and is present on all continents with around 2,400 staff. Riva provides flexibility while ensuring security for Hannover Re’s sales agents who sync their SalesLogix data with Microsoft Exchange.
Belgium pralines manufacturer, Leonidas, was looking for a solution to sync Salesforce with IBM Notes Traveler on their sales teams’ iPads. Riva CRM Integration now adds value to Leonidas by improving collaboration between their CRM and email systems, improving CRM user adoption, and speeding up sales processes.
Pierre Audoin Consultants (PAC)
Pierre Audoin Consultants (PAC) is a privately-held research and consulting firm headquartered in Paris, France, that specializes in the software and ICT services industry. PAC has a strong European background and the company possesses in-depth knowledge about local ICT markets and trends in 30+ countries around the globe. PAC relies on Riva Cloud to sync Salesforce CRM data to Office 365 for the company’s global user base of Mac users.
“Riva does a terrific job of providing two-way synchronization of contacts, calendars, and tasks between SugarCRM and IBM Notes and Domino. Our sales and marketing teams can create new contacts and calendar activities on their iPhone and iPad devices and the information automatically gets synced over to SugarCRM.”
Today, Shred-it has efficiencies they just never had before. For example, Shred-it is now able to deliver world-class collaboration between team members and a 360° view of their customers in CRM. “We needed Riva because it seamlessly syncs Salesforce to Outlook. No tokens, user settings, or logging into anything. It’s an effortless integration¸” – Thomas Swinbourne, Global Salesforce Administrator for Shred-it.
Carlsberg Importers SA (CISA)
Carlsberg Importers SA, the marketer and distributor for the well-known Carlsberg beer brand, uses Salesforce and IBM to help them manage a very complex communication process. After experiencing severe sync issues with the free Salesforce plug-in, they turned to Riva to meet their need for straight-forward setup and reliable, automatic, and bi-directional synching.
Fonds de solidarité FTQ selects Riva to seamlessly sync calendars and contacts between IBM Notes and Microsoft Dynamics CRM
With net assets of $11.2 billion as of November 30, 2015, the Fonds de solidarité FTQ is a socially responsible investor committed to sustainable economic development where people come first. The Fonds selected Riva to manage their IBM Notes calendar activities and ensure the highest client security across multiple devices.
Riva delivers seamless calendar management between Salesforce and Exchange in healthcare sector
An international company from the healthcare sector was migrating their CRM – a system setup with GroupWise – to Salesforce and Microsoft Exchange 2007. A high degree of customer care is required within the healthcare sector and sales people need to be able to manage e-mail communication and CRM data very effectively. From day one of their implementation, a requirement high on their list was the ability to synchronize calendars and contacts between their CRM system and e-mail clients.
Marazzi benefits from Riva Cloud synching SugarCRM with Office365
Marazzi is a leading international player in the ceramic tiles sector with a high reputation on design. To manage calendars and tasks across desktops and mobile devices they rely on Riva and save a lot of time by synching all information automatically to their SugarCRM. Riva optimized the CRM acceptance and strengthened SugarCRM as the core of all business information.
Why one worldwide electronics company requires more than just basic CRM and email synchronization
Integration is more than just synchronization. A leading electronics company chose Riva to deliver secure integration of Salesforce and Exchange for hundreds of their employees. These employees now benefit from Riva´s ability to provide custom calendar synchronization to any client and device from Outlook to Salesforce. Lost calendar data due to modified or recurring calendar events is now a thing of the past. Employees are able to save time by scheduling meetings in either Exchange or Salesforce, resulting in much happier and more effective staff.
How a leading distributor of energy drinks uses Riva to provide full Exchange and SAP C4C integration for Mac users
A leading energy drink company chose Riva to integrate Outlook for Mac with SAP C4C, because the native Outlook plug-in for SAP C4C only supported Windows Outlook. Riva was used to bridge this integration gap and deliver advanced CRM contact, calendar, task, and email integration.
Gabrielli S.p.A. empowers sales teams with mobile synchronization between IBM Lotus Notes and Sugar
After successfully testing Riva On-Premise, Gabrielli chose to implement the Riva solution. Because Riva seamlessly and realiably synchronizes on the server side, critical data in the Sugar and IBM Lotus Notes was now always in sync.
Munters AB enjoys Riva's ease of use and the simplicity of integration between IBM Notes and Salesforce
Munters is a global leader and premium partner in energy efficient air treatment solutions. To improve CRM adoptation across their global employee base, Munters now uses Riva to integrate Salesforce with IBM Notes and easily synchronize appointments, tasks, emails, and opportunities. Munters also use Riva’s SmartConvert and Drop-Folders to enhance the overall ease of use and greatly improve employee efficiency.
Poppers Senco relies on Riva Cloud to bridge SAP C4C and Microsoft Exchange
Poppers Senco, a manufacturer of fastening tools, synchronizes tasks, contacts, and emails between SAP C4C and Microsoft Exchange using Riva Cloud. Among their requirements for choosing a CRM integration solution was the need for a fast and easy implementation, very low maintenance, a high level of flexibility, and the ability to meet safety standards. Poppers Senco found all of this in Riva Cloud.
Education provider Matters In Gray uses Riva for compliance
As a government-funded education provider, Matters in Gray (MIG) relies on Riva to capture all communication regarding its hairdressing and retail training programs from Office 365 into Sugar for compliance. When Sugar was implemented in early 2016, MIG knew that they needed something that would capture all email correspondence reliably. This is when MIG turned to SugarCRM for advice. We asked Anthony Gray, Managing Director at MIG, why he chose Riva. “In a way Riva chose us”, Anthony answered, smiling. He then continued: “SugarCRM recommended Riva. We were told that it works well with the CRM, so we decided to go with that.”
Less hassle, more time: Jetpets enjoys Riva’s reliable email and calendar integration
Australia’s number one pet travel agency, Jetpets, relies on Riva to simplify processes and save time. Riva does this by seamlessly integrating SugarCRM with Office 365 - leaving staff with more time to focus on their most important customers, our pets!
Sullair Australia uses Riva to sync service and appointment activities for field technicians
Riva empowers Sullair technicians with insights into their Outlook calendar bookings on their mobile devices and gives coordinators the ability to monitor and book field staff remotely - secure in the knowledge that Riva will sync any appointments between their Microsoft Dynamics 365 and Outlook platforms reliably.
The Australian Mathematical Sciences Institute (AMSI) uses Riva to manage its internship program in Salesforce
To accommodate its growing team, AMSI turned to Riva to synchronize emails and opportunities from Outlook to Salesforce. In addition, AMSI implemented customizations to synchronize Salesforce custom objects for its internship program that now gets managed primarily in Outlook.
Solar syncs Salesforce to Outlook in a Citrix environment
Solar A/S is a leading sourcing and service company with a number of subsidiaries throughout Europe. The company uses Citrix virtual desktops to simplify and standardize their end-user experience. This includes running Outlook on Citrix. When the company chose to implement Salesforce, they needed to find a solution to synchronize Salesforce for their Outlook and mobile users. Riva CRM Integration provides advanced integration with Exchange and provides full support for Outlook on Citrix and all Apple devices. It improved the entire sales cycle and brought the organization to a whole new level of success.
Gunnersen synchronizes calendars and emails between SugarCRM and Exchange
Gunnersen is the leading wood-based panel products, timber, and decorative surface material distributor in Australia and New Zealand. With a multiplicity of calendars, devices, and field staff operating in different parts of the country, it was becoming increasingly difficult for the company to see what was happening in the field. Gunnersen use a combination of SugarCRM CE with Exchange 2010. Riva bridges the gap between these two systems to seamlessly integrate email and calendar data.
OpenSymbol relies on Riva for bridging CRM gaps and became an advocate for Riva in the Italian market
OpenSymbol offers its customers expertise and best practices consulting around the CRM system. Ideally, CRM data should seamlessly integrate with the email system. To make the seamless sync of the two systems a reality, OpenSymbol needed to find a reliable CRM and email synchronization solution. Enter Riva!
Carnival Australia counts on Riva to magically sync calendar items and appointments
Carnival Australia is part of Australasia’s largest cruise ship operator. With a mobile sales team that needed a solution for reliable calendar and appointment sync without disturbing existing processes, Carnival Australia turned to Riva in 2014 to investigate calendar sync. After a Riva White Glove Session, which included minor customizations, Carnival Australia was able to successfully deploy Riva Cloud as a seamless and integral part of their business needs.
Leading energy provider relies on Riva to synchronize calendars, tasks, and opportunities between SAP C4C and Office 365
One of Australia’s leading energy providers uses Riva to seamlessly synchronize calendars, tasks, and opportunities from Office 365 to SAP Cloud for Customer (SAP C4C). In addition, customizations were developed and deployed to cater for the energy company’s specific needs around organizing a large field trades people database and meeting management.
How a major Australian bank uses Riva to synchronize thousands of calendars
A Big Four Australian bank uses Riva to synchronize over 5,000 bankers’ calendars, - including attendees and recurring appointments - between Oracle CRM On-Demand (CRMOD) and Exchange (Outlook). The solution incorporates the Oracle Service Bus (OSB) to ensure compliance and security. The bank’s three key requirements were: scalability, reliability, and sync frequency. Riva was able to address all of these, while having configuration flexibility to deal with the bank’s unique user role requirements.
A leading Australian building materials supplier uses Riva to prevent potential multi-million dollar loss
Synchronizing individual user calendars might not seem like too big a deal, until taking a closer look at the implications of having an unreliable sync solution in place (or none at all). In the case of a building materials supplier in Australia, the reliable Riva sync solution prevents the possible loss of customers worth millions of dollars, while providing business benefits that far outweigh the investment. This company quickly realized that Riva not only helps retain business, it also saves staff time and money.
Leading insurance provider uses Riva to automatically process insurance policies, emails, and calendars
A leading global insurance provider uses Riva to automatically process insurance policy claims that come in via email (IBM Notes) and archive them in Salesforce. Call center teams now have the ability to quickly sort incoming emails and automatically define the behavior of certain patterns of emails. Riva was also set up to work with CipherCloud, a security gateway that encrypts all data going in and out of Salesforce.
Leading solicitor relies on Riva to integrate SuiteCRM with Microsoft Exchange
Riva synchronizes SuiteCRM with Microsoft Exchange. The company selected Riva to manage their calendar activities, addresses, and e-mails to ensure high efficiency and CRM user adoption for their client services. Using Riva’s SmartConvert and SmartCreate functionality, the company can now automatically create CRM opportunities and accounts by copying an email into the appropriate Riva SmartConvert drop folder without ever leaving Outlook.
Ferrum relies on Riva On-Premise to keep their Microsoft Dynamics CRM and Novell GroupWise in sync
Ferrum, a global player in the food and beverages industry, as well chemicals and pharmaceuticals market, implemented Microsoft Dynamics CRM in 2015. At the same time, Riva On-Premise was implemented to ensure reliable server-side sync to their email system from Novell GroupWise. The ability to sync emails, opportunities, and cases plus some deployed customizations on field mapping and sorting have improved user adoption and satisfaction significantly among different team members at Ferrum.
Riva On-Premise empowers ForFarmers to seamlessly keep their SAP Hybris C4C and Microsoft Exchange in sync
ForFarmers is an internationally operating feed company based in Lochem, the Netherlands, specializing in solutions for conventional and organic livestock farming. They work with Riva On-Premise to sync contacts, calendars, and tasks between SAP Hybris C4C and Microsoft Exchange on a server-level. Providing full support for mobile devices like iPad, iPhone, and other active sync devices for their 400 account and sales manager is key and helps improve CRM adoption, increase sales, drives CRM value, and reduces flip-flopping between applications. There are no Outlook plug-ins or separate SAP C4C mobile apps that need to be installed, configured, or managed.