Riva wins Bronze Stevie Award for customer service excellence

Team Riva had an amazing time celebrating our achievements in customer service excellence at the 15th annual American Business Awards, known as the Stevie® Awards. The 2017 Stevie Awards attracted a record 2,300 nominations from organizations around the world. Riva was honored with a bronze award in the Stevie Customer Service Department of the Year category (computer software companies, up to 100 employees).

The Stevie Awards program was created in 2002 to recognize businesses for their achievements and contributions. The finalists in the Stevie Customer Service Department of the Year category deliver exceptional customer service. The Stevie Award program has become one of the most coveted recognitions that can be bestowed on a business today.

“The Stevie Awards for Sales and Customer Service are among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”

The Stevie Awards program has grown in prominence due to its highly respected judges who consist of accomplished executives, entrepreneurs, innovators, and business educators.  Riva’s application was reviewed by more than 77 professionals worldwide. The judges recognized Riva as a company that has achieved customer service excellence. Riva’s Client Success Team has earned a 98% satisfaction rating on average for the past two years in a row and our client retention rate is 90% in a competitive market.

Riva is a leader in CRM and email integration. We integrate a dozen of the world’s best CRM systems – Salesforce, Dynamics 365, SAP Hybris Cloud for Customer (C4C), Oracle Sales Cloud, SugarCRM, and others – with corporate email systems. Riva helps companies sync CRM data more reliably, bridge critical integration gaps that drive productivity, and boost win rates by helping offer a 360º view of customer data. Riva strives to achieve customer delight and customer success every day. We are thrilled to be a 2017 Stevie Bronze Winner for Customer Service.

“Several years ago, I read Ken Blanchard’s book Raving Fans during a flight from Berlin to London,” said Trevor Poapst, VP Marketing and Sales for Riva. “In the book, Blanchard shares an inspirational story about a manager who exemplifies customer service excellence. His team works to achieve customer delight, not just customer satisfaction. Customer delight is one of our core values. I am very proud of our entire team for continuously striving to go the extra mile for our customers and for one another.”

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